Privacy Policy

1. Who We Are

VenU is a marketplace platform that connects musicians with venues for live music bookings. We are committed to protecting your privacy and handling your personal data responsibly.

2. Information We Collect

We collect information you provide directly:

• Account information: name, email address, role (musician or venue)
• Profile information: city, genres, performance types, availability, fees, bio, photos
• Booking information: gig offers, dates, fees, messages exchanged through the platform
• Reviews and ratings you submit
• Feedback and support requests you send
• Safety reports and blocked-user choices

We also collect automatically:

• Usage analytics (pages viewed, features used) to improve the product
• Device type and operating system for compatibility purposes
• Push notification token, app-generated device identifier, permission status, and delivery diagnostics when notifications are enabled

3. How We Use Your Information

• To power the marketplace: show your profile to potential booking partners
• To facilitate gig requests, offers, booking agreements, and messages
• To send booking notifications and platform updates
• To improve matching accuracy and platform quality
• To comply with legal obligations

4. Information Sharing

We share certain profile information with other authenticated VenU users for marketplace discovery (for example, your name, city, genres, and availability). We do not sell your personal data to third parties. We may share data with:

• Service providers who help us operate the platform, including hosting, analytics, authentication, email, and push notifications
• Law enforcement if required by law

In-app payments and paid profile boosts are disabled during the VenU beta. VenU does not collect payment card details while these features remain disabled.

5. Data Retention

We retain your data while your account is active and only as long as needed to provide VenU, protect users, resolve reports, and meet legal obligations. Account deletion removes profile, message, notification, saved-search, and device-token data. Completed booking, review, and safety records may be retained in anonymised form where another user needs an accurate record or where trust, safety, or legal obligations require it. See ourAccount Deletion pagefor instructions.

6. Security

We use industry-standard security practices including encrypted data transmission (TLS) and access controls. No system is completely secure; we encourage you to use a strong password and keep your account credentials private.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data via your profile settings
• Request deletion of your account and data
• Withdraw consent for optional data uses
• Lodge a complaint with your local data protection authority

8. Children's Privacy

VenU is not intended for users under 13 years of age. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via the app or email. Continued use of VenU after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, please contact us via the feedback widget in the app, or email us at privacy@venu.app.