VenU

Account Deletion

You can request deletion of your VenU account data at any time. During beta, in-app deletion immediately removes marketplace profiles from discovery and signs you out.

What is removed in-app

Your musician or venue profile (name, city, genres, bio, photos, links)

Your profile visibility in marketplace discovery

Your active venue profiles under your account

Your private messages, notifications, saved searches, and push-device tokens

Your VenU account access

Before you delete

  • Deletion is permanent and cannot be undone
  • Any upcoming confirmed gigs should be communicated to your booking partner first
  • Completed booking, review, and safety records may be retained only in anonymised form for marketplace trust, safety, dispute handling, and legal obligations
  • Email requests are available if you cannot access the in-app deletion option

Option 1: Delete via the app

If you have access to your account, you can delete your VenU account directly from your profile settings:

  1. Open VenU and go to your Profile tab
  2. Scroll to the bottom of your profile settings
  3. Tap Delete Account
  4. Resolve any active bookings or future open gig requests shown by VenU
  5. Type DELETE to confirm

Option 2: Request deletion by email

If you cannot access your account or need help with deletion or anonymisation, contact us at:

privacy@venu.app

Include your registered email address and the subject line: "Account Deletion Request"

We will review your request within 30 days and send a confirmation to your email address once the request has been processed.

Deletion timeline

Immediately

Your account access and deletable VenU data are removed by the in-app flow

Within 30 days

Email deletion requests are reviewed and processed

As needed

Records needed for safety, disputes, fraud prevention, or legal obligations may be retained or anonymised

Backups

Backup copies may persist for a limited period before normal backup expiry

Read our Privacy PolicyRead our Terms of Service

For any questions about your data, contact privacy@venu.app